Privacy Policy

Here is our privacy policy for your convenience:

This Privacy Policy explains how Discover Ishigaki (“we”, “our”, or “us”) collects, uses, and protects your personal information when you visit our website or contact us regarding our tours.

By using our website or submitting a booking request, you agree to this Privacy Policy.

1. Who We Are

Discover Ishigaki is a tour operator based in Ishigaki, Japan.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details at the end of this page.

2. Information We Collect

Depending on how you interact with us, we may collect the following information:

• Your name.
• Email address.
• Phone number.
• Your hotel or accommodation details.
• Cruise ship information (for Shore Excursion Tours).
• Number of participants and basic booking information.
• Height, weight, and shoe size for snorkeling tours, or shoe size for hiking tours, to help us prepare properly fitting equipment.
• Medical or accessibility information that you voluntarily provide and that is relevant to safely operating the tour.
• Messages you send us through our contact form, email, WhatsApp, or other messaging services.

We also collect limited technical information automatically, such as your IP address, browser type, device type, and pages visited through analytics tools.

3. How We Use Your Information

We use your information to:

• Respond to your enquiries.
• Process and confirm booking requests.
• Communicate with you before and after your tour.
• Prepare appropriately sized snorkeling and hiking equipment for your tour.
• Safely operate our tours.
• Improve our website and services.
• Comply with legal obligations.

Medical information is requested only when necessary to determine whether a tour can be operated safely. Height, weight, and shoe size are collected only to prepare suitable equipment for your tour. This information is used solely for these purposes and is treated confidentially.

We do not sell, rent, or trade your personal information.

4. Sharing Your Information

We only share your personal information when necessary to operate our business or comply with legal obligations.

This may include:

• Website hosting providers.
• Payment providers when processing booking deposits.
• Government authorities where required by Japanese law.

We do not share your personal information with third parties for advertising or marketing purposes.

5. Cookies & Analytics

Our website uses cookies and similar technologies to ensure the website functions correctly and to understand how visitors use our website.

We use Google Analytics to collect anonymous website usage statistics that help us improve our website and services.

Some pages may also include embedded content from Instagram. These services may set their own cookies according to their respective privacy policies.

For more information, please see our Cookie Policy.

6. How We Protect Your Information

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While no method of electronic transmission or storage can be guaranteed to be completely secure, we continuously work to protect your information using appropriate security practices.

7. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to operate our business, comply with legal obligations, resolve disputes, and maintain appropriate business records.

8. Your Rights

If you would like to access, correct, update, or request the deletion of your personal information, please contact us using the details below.

We will respond to your request in accordance with applicable Japanese law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated revision date.

Contact Us

Discover Ishigaki

Phone: +81 90-1944-7155

Email: info@discoverishigaki.com

Last updated: July 2026